Cynthia Guerrero Goins & Associates
Cynthia Guerrero Goins, Global Service From The Heart Trainer
Cynthia Guerrero Goins has been working in the hospitality and market research industries for 40 years. She has been conducting training for three decades around the globe assisting various hotel companies in enhancing their service and increasing their guest satisfaction scores. She works with her team in conducting secret shop evaluations prior to the hotel training.