It revolutionizes the service delivery of the hotel industry by training employees on how to personalize interactions with different types of guests to exceed expectations and create exceptional memories. It is a specialized and a one-of a kind training where employees learn to pay attention to details and act on guests’ clues to create memorable experiences.

Service from the Heart complements every hotel brand culture and focuses on improving important guests’ attributes such as anticipating guests’ needs and guests’ intention to recommend and return to the hotel.

It goes above and beyond anticipation of guests’ needs to make emotional connections and deliver the highest level of human service. It directly impacts emotions by making guests feel special and in return, guests become raving fans resulting to increasing their intent to recommend and return to your hotel.

Service from the heart techniques are applicable to employees’ personal lives and at workplace. It trains employees on how to improve interpersonal relationships, enhances communication, empathy, kindness, generosity and gratitude. Service from the heart contributes to making our world a better place.