Cynthia Goins trains supervisors and managers on how to attain greatness as a leader by learning communication skills, employee engagement skills, leading by example, prioritizing to achieve goals and how to sustain the service from the heart training to increase guest engagement scores and keep it alive.

Evaluate the guest experience prior to training. It determines employees ability to deliver service basics consistently and the degree of creating exceptional memories. It is a powerful training tool to show employees’ strengths and identify missed opportunities to make guests feel special.

Cynthia Goins has been conducting new hire orientation with clients to supplement their current “on boarding” new hires training. Employees learn service from the heart skills, and emotional engagement tools to create special memories for their guests.

Cynthia has experience in opening many hotels and train specialized training to bring the hotel’s service culture to life. In addition, hotel industry service standards are also discussed.

Facilitate brainstorming sessions with leaders to create the company’s mission statement; develop a road map to implement culture and train employees. Make recommendations on how to continue to energize the service culture.

Assists teams in analyzing current processes on how work get done, identify breakdowns, of processes and redesign processes to achieve operational excellence.

Stay tuned. Short videos of specific topics pertaining to the service from the heart training. Videos are beneficial tools to add to your new hire orientation. Short videos of specific topics pertaining to the service from the heart training. Videos are beneficial tools to add to your new hire orientation.