Differentiate Your Guests’ Experience By Delivering Service From The Heart

What is Service From The Heart?

It revolutionizes the service delivery of the hotel industry by training employees on how to personalize interactions with different types of guests to exceed expectations and create exceptional memories. It is a specialized and a one-of a kind training where employees learn to pay attention to details and act on guests’ clues. Service from the Heart complements every hotel brand culture and focuses on improving important guest satisfaction scores such Intent to Return, Overall Service, Anticipate guest’s needs, and Appreciation of members for their loyalty.
Service from the Heart goes above and beyond anticipation of guests’ needs to make emotional connections and deliver the highest level of human service. It directly impacts emotions by making guests feel special and in return, guests become raving fans resulting to increasing guests’ intent to return and recommend of your hotel.

Service from the Heart techniques are applicable to employees’ personal lives and at workplace. Employees learn on how to improve interpersonal relationships, enhance communication, empathy, kindness, generosity and gratitude. The receiver of Service from the Heart feels genuine love and special. Service from the heart contributes to making our world a better place.

How Does Service From The Heart Differentiate From Other Training?

Expect…

Review Back To Basics and Beyond
Connect and engage with guests to make them feel special.
Learn Service From The Heart life-time techniques which are applicable at work and personal life.
Apply Service from the Heart techniques immediately after the training.
Learn the Formula for Creating Exceptional Memories resulting to improving guests’ intent to recommend and return to your property.

Results…

Jump start your Guest Satisfaction Scores showing steady improvement. Majority of hotels improved their scores within 60- 90 days after training when Leaders lead by example.
Increase Intent To Recommend and Return to your property.
Increase Anticipation of Guests’ Needs score by listening to the bell.
Improve expressing appreciation to your loyal Members.
Enhance ranking on social media and increase the number of employees’ name mentioned.

Sustainability After Training

Techniques & Best Practices

Provide managers and supervisors tools and best practices to sustain the training and best practices gathered from hotels showed improvement.

Tool for Daily Line-Ups

Provide a list of real guests’ scenarios with various actions showing on how to deliver service from the heart.

Service From The Heart Tool Box

Show managers and supervisors on how to provide their employees the necessary tools to be able to create positive memorable experiences. Provide best practices on how to sustain the training and actionable items to implement after the training.